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Terms of service

Last updated: 13/01/26

1. Introduction

Welcome to the Bees website (the “Site”). The Site is operated by Bees and is provided to you free of charge for personal, non-commercial use. By accessing or using the Site, you agree to be bound by these Terms of Service (the “Terms”). If you do not agree to these Terms, you must discontinue use of the Site immediately.

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page and the "Last updated" date will be revised accordingly. Your continued use of the Site after changes take effect constitutes acceptance of the updated Terms.

2. Eligibility and Registration

To register or place an order with Bees, you must be at least eighteen (18) years of age. You confirm that all information you provide to us, whether during registration or at any other time, is accurate, complete, and kept up to date.

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. Bees shall not be liable for any loss or damage arising from unauthorised access to your account due to your failure to safeguard your credentials.

You must notify us promptly of any changes to your personal information by updating your account on the Site or by contacting us at info@shopbees.com.

3. Use of the Website

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of the Site by any third party. Prohibited behaviour includes (but is not limited to):

  • Attempting to gain unauthorised access to the Site or its systems

  • Introducing malicious software or code

  • Using the Site for fraudulent or harmful purposes

We reserve the right to suspend or terminate access to the Site at our discretion if we believe these Terms have been breached.

4. Orders, Pricing, and Availability

All orders placed through the Site are subject to acceptance and availability. An order confirmation email does not constitute acceptance of your order. A binding contract is formed only when your order has been dispatched.

We make every effort to ensure that product descriptions, pricing, and availability information are accurate. However, errors may occasionally occur. Bees reserves the right to cancel or refuse any order affected by a pricing, typographical, or system error, even after an order confirmation has been sent.

All prices are subject to change without notice.

5. Bees Privilege Club

Membership

  1. Membership of the Bees Privilege Club is open to individuals aged 18 years and over.

  2. Bees reserves the right to accept or reject any application for membership at its sole discretion.

  3. Only one Privilege Club membership is permitted per person.

Privilege Card

  1. The Bees Privilege Card is provided for membership identification purposes only and is not a credit, debit, or store card.

  2. The Card is non-transferable, remains the property of Bees, and must be returned upon request.

  3. Lost or stolen Cards must be reported to Bees without delay.

Member Responsibilities and Benefits

  1. Members must notify Bees of any changes to their name or address by emailing info@shopbees.com.

  2. Membership may be cancelled at any time by the member by contacting us via email.

  3. Loyalty points or benefits are not offered on items that are already discounted or sold as part of a promotional sale.

Programme Changes

  1. Bees reserves the right to change, vary, suspend, or terminate Privilege Club benefits at any time, where permitted by law. Reasonable efforts will be made to communicate material changes via shopbees.com.

Data Protection and Communications

  1. Member data is processed and stored in accordance with applicable data protection laws, including the UK GDPR. Data may be managed using third-party platforms such as Mailchimp and VendHQ, which operate secure, GDPR-compliant systems.

  2. Members may request access to, correction of, or deletion of their personal data at any time.

  3. Members may receive their Privilege Club card and promotional materials by post and may opt out of marketing communications at any time.

  4. We may communicate with Privilege Club members via email, telephone, and messaging services such as iMessage and WhatsApp.

6. Cookies

Cookies are small data files stored on your device by your browser. We use cookies to record session information, analyse Site usage, and retain user preferences. You may adjust your browser settings to refuse cookies; however, this may limit the functionality of certain areas of the Site.

7. Free Gifts and Promotions

Where a purchase includes a qualifying free gift, any return for credit or refund must include the gift item.

If you choose to retain the gift, Bees reserves the right to deduct £40.00 (the retail value of the gift) from the refund amount.

Return postage costs for the original item and the gift are the customer’s responsibility. All returned items must be in their original packaging, in a resalable condition, and in accordance with the Bees Returns Policy. Damaged items will not be eligible for refund.

8. Images, Product Representation, and AI-Generated Content

Some images displayed on the Site may include AI-generated, digitally created, or enhanced models and are provided for illustrative purposes only. While we make reasonable efforts to accurately represent our products, actual product size, scale, fit, texture, and colour may vary due to screen settings, lighting, and manufacturing variations.

AI-generated or illustrative images do not constitute a guarantee of appearance, fit, or suitability, and such variations do not constitute a defect.

9. Intellectual Property

All content on the Site, including but not limited to text, images, graphics, logos, designs, videos, and software, is the property of Bees or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or use any Site content for commercial purposes without our prior written consent.

10. Third-Party Links and Services

The Site may contain links to third-party websites or services. These links are provided for convenience only. Bees has no control over and accepts no responsibility for the content, policies, or practices of third-party sites.

11. Disclaimer and Limitation of Liability

While reasonable care is taken to ensure the accuracy of information on the Site, all content is provided on an "as is" and "as available" basis without warranties of any kind.

To the fullest extent permitted by law, Bees shall not be liable for any loss or damage arising from the use of, or inability to use, the Site, including reliance on any information contained within it.

Nothing in these Terms excludes or limits your statutory rights under UK consumer law.

12. Force Majeure

Bees shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, supplier failures, strikes, postal disruptions, or technical outages.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability and Waiver

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect. Failure by Bees to enforce any right or provision shall not constitute a waiver of such right.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us at info@shopbees.com.