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Terms and Conditions

Privacy and Security

At Bees we treat the collection, processing and transparency of your personal information very seriously. Please take a few moments to read through this Policy in line with new GDPR regulations. 


Business Details

Address: Bees, 296-298 Green Street, London E7 8LF

VAT Number: 249 354 931

Telephone: 020 8470 0600


Your Personal Data

Email addresses from emails sent to us or provided by our customers at the time of placing an order are retained by us. We may process your personal information for our legitimate business interests. Primarily, your data is used for the purposes of confirming a customer’s order or status of such orders or in response to any enquiries received from the sender, sending marketing information via post, email or phone and assessing shopping habits. We do not share this information. 

Click here to learn more about what we mean by legitimate interests, and when we process your data for our legitimate interests. You have the right to object to this processing if you wish and if you wish to do so please email

Visitor-Keyed Information

We retain information provided by members of the Bees Privilege Club, visitors to our site and transaction information such as customers’ purchases, amounts and types of products purchased and other information relevant to such purchases. All purchasers will be automatically registered as member(s) of Bees (but not necessarily the Bees Privilege Club, unless they have specifically registered for that). Any members of Bees Privilege Club may deregister or correct any inaccuracy at any time by quoting their unique membership number and emailing

Visitors to the site who give us their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online or an inquiry / contact us form submitted.

All members of Bees Privilege Club will receive information by the method elected on membership registration form and will be automatically included in any promotions, competitions and receive our special seasonal gifts. In addition, members will also be able to register their specific requests for reminder to be sent to them, by email, of any special event such as birthday; anniversary or festivity and our product information relevant to that event. We retain in all aspects of customer information including email, name, address, year of birth, specifically during the registration process of the Bees Privilege Club, which extends to items that are purchased, date and value. The basis of this data allows us to market certain product and services directly to you as a Privilege Member. In 2018 the Bees Privilege Club loyalty scheme was updated to bring greater benefits to consumers. It is now a points-based programme which allows Members to accumulate rewards in the form of store credit. Membership lifespan is not limited. You're welcome to be a Bees Privilege and general email subscriber for as long as you should wish. You are also within your rights to lodge a complaint to the ICO if you feel that there is a problem with the way we handle your data. We take all matters of customer privacy and security seriously and routinely monitor our internal procedures for data handling. If you have any questions relating to the security and privacy of your data, you should contact our team via email ( at the very earliest. 

Online Privacy

We process personal information for certain legitimate business purposes, which include some or all of the following:

  • where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our customers
  • to identify and prevent fraud
  • to enhance the security of our network and information systems
  • to better understand how people interact with our websites
  • to provide postal communications which we think will be of interest to you
  • to determine the effectiveness of promotional campaigns and advertising.

Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please email Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

Requesting Information

We would like to make the experience of requesting your information very simple. Please contact us via email on if you ever have the need to view the data we hold about you. Under the new GDPR regulations you have the following rights:

- the right to be informed;

- the right of access;

- the right to rectification;

- the right to erasure;

- the right to restrict processing;

- the right to data portability;

- the right to object;

- the right not to be subject to automated decision-making including profiling.

These regulations are designed to protect you, the consumer, and we wish to make it a smooth and easy process to being able to view your data. 

Security & Data Policy

Bees stores data required to manage and run customer accounts. 

We use industry-standard encryption technologies to ensure the security of customer data when transferring and receiving customer data exchanged with our site server. All other data transfer is conducted through a secure phone line. We are currently taking the necessary measures to become GDPR compliant. All customers will be emailed when our Terms and Policies have been updated by 25 May 2018.

Our website is secured using SSL provided by Squarespace - however, no data is held with Squarespace. 

Opting Out

We have detailed our procedure for data collecting, how we store it, and why we use it. All existing subscribers who signed up to receive general marketing emails and those who signed up via the Bees Privilege Club have agreed to Bees sending communication via email, post and phone, in addition to agreeing to our Terms. If you wish for us to change the way we handle your data, you can email us on and amend your preferences. 


We would only disclose your information if required by law, court order or in circumstances where it is judged to be in good faith belief that disclosure is otherwise advisable.

By using the Bees website, you consent to allow all the above uses of your data. For further information on GDPR please visit

We reserve the right to modify this Security and Privacy Policy at any time. You should check back when convenient to ensure you are happy with the changes.