We aim to despatch all orders within 48 hours of receiving them depending on the class of postage selected. All Express Delivery orders are processed by 2pm and despatched for next working day delivery.

Yes, once your order has been despatched, you'll be notified by email the tracking number and link. Use the link in your email to track your purchase. All our parcels are sent using Track and Sign services from various carriers.

Yes, we ship to selected European countries, USA, Canada and Australia. Shipping costs will apply, and will be added at checkout. Delivery times can vary so read our Shipping Policy for accurate timeframes before ordering.

Additional customs charges may apply.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. Within the UK we prefer Royal Mail Tracked and Signed / Special Delivery services. Internationally we prefer UPS or FedEx. Customs charges may apply.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Please note, we allow items (purchased online) to be returned for a refund / exchange up to 7 days after receiving them.

Pierced items of jewellery including earrings and nose ornaments cannot be returned for a refund.

Items purchased on sale or promotion do not qualify for exchanges or refunds.

We offer customisation on a lot of our jewellery. To discuss, please visit us in-store or call us on 0044 208 470 0600 and speak to our Stylist.

If you'd like to purchase a item but our online stock shows that there isn't enough left, simply contact us by phone (0044 208 470 0600) at the earliest so that our team can secure some more for you.

You can contact us through our contact page! We will be happy to assist you.